Frequently Asked Questions: Heating & Air Conditioning

When do you offer services?

Our regular business hours are Monday through Friday, from 8:00 am to 5:00 pm. We offer appointments based on availability during those hours. For same-day emergencies, a customer service representative will take your phone number and a technician will notify you with an arrival time. For scheduled services, typically a 4-hour window for arrival is given. Nights and weekends are reserved for after-hours emergency service.

Are estimates free?

We provide free estimates for heating and cooling system replacements. If your concern requires a diagnosis, you would be responsible for the diagnostic service fee. After an assessment, your technician will give you a proper diagnosis and a price to continue with that work. If you decide against proceeding with the recommended work, you are still responsible for the service fee.

Do you schedule appointments for weekends?

Nights and weekends are reserved for emergency services during non-business hours. At this time, we are not pre-scheduling work for weekend service. If you have an emergency outside of regular business hours, we offer 24-hour emergency service.

You can call 215.799.2019 and choose option 1 to speak to a live representative. We will attempt to find you the best appointment to accommodate your schedule.

When will my technician arrive?

On the day of service, the technician will contact you with an estimated arrival time.

How can I pay my invoice?

The technician will collect payment upon completion of your services, or if you have special payment arrangements you can pay by phone (credit and debit only) at 215.799.2019, or by logging on to our payment portal and creating an account here.

Why does my invoice not state parts and labor?

We have pre-packaged flat rate prices that include all parts, labor and other materials to give you an up-front and honest price, with no surprises. The flat rate is the same affordable rate, regardless of how much time your technician spends in your home working on your project.

What are your service areas?

The Heat & Air Conditioning, Plumbing, and Heating Fuel departments service most areas of Bucks and Montgomery counties in Pennsylvania. Please call 215.799.2019 to check if your address is within our service area.

How long does a heating or air conditioning system tune-up take?

Typically, tune-ups for heating and air conditioning systems take approximately 1.5 to 2 hours per system. The length of the tune-up depends on the age and condition of the system(s).

What is inspected during a heating or cooling tune-up?

Review our detailed Heating and Air Conditioning Tune-Up Checklists here for more information.

What is included in your service plans?

All service plans include your annual tune-up, discounts off of any service repairs, waived service fees during regular business hours, reduced service fees after-hours and priority service. We also offer a-la-carte options for individual systems, as well as our popular Complete Service Plan.

For oil-fueled/fired systems, we offer affordable and competitive contracts when you purchase your heating fuel with us. These contracts include the same benefits as a service plan. For more information, please call 215.799.2019.

Are water tests free?

If you are concerned with the quality of your water in your home, we offer free water tests to help you decide if you’re in need of any water treatment. Our water tests include testing for hardness, dissolved solids (ppm, parts per million), iron content, chlorine content and pH range levels. Our plumbers will review your water test results with you on-site, and give you recommendations to suit your needs.