Frequently Asked Questions: Heating & Air Conditioning

You’ve got questions, we’ve got answers. Below are the most commonly-asked questions about our Heating and Air Conditioning services. If you don’t find what you are looking for please feel free to call us at 215.799.2019

Contact us today if you would like to discuss our heating & air conditioning services. We’ll be happy to answer any questions and help you schedule an appointment for any services you require.

Schedule an Appointment

or call 215.799.2019

When do you offer services?

Our regular business hours are Monday through Friday, from 8:00 am to 5:00 pm. We offer appointments based on availability during those hours. For same-day emergencies, a customer service representative will take your phone number and a technician will notify you with an arrival time. For scheduled services, typically a 4-hour window for arrival is given. Nights and weekends are reserved for after-hours emergency service.

Are estimates free?

We provide free estimates for heating and cooling system replacements. If your concern requires a diagnosis, you would be responsible for the diagnostic service fee. After an assessment, your technician will give you a proper diagnosis and a price to continue with that work. If you decide against proceeding with the recommended work, you are still responsible for the service fee.

Do you schedule appointments for weekends?

Nights and weekends are reserved for emergency services during non-business hours. At this time, we are not pre-scheduling work for weekend service. If you have an emergency outside of regular business hours, we offer 24-hour emergency service.

You can call 215.799.2019 and choose option 1 to speak to a live representative. We will attempt to find you the best appointment to accommodate your schedule.

When will my technician arrive?

On the day of service, the technician will contact you with an estimated arrival time.

How can I pay my invoice?

The technician will collect payment upon completion of your services, or if you have special payment arrangements you can pay by phone (credit and debit only) at 215.799.2019, or by logging on to our payment portal and creating an account here.

Why does my invoice not state parts and labor?

We have pre-packaged flat rate prices that include all parts, labor and other materials to give you an up-front and honest price, with no surprises. The flat rate is the same affordable rate, regardless of how much time your technician spends in your home working on your project.

What are your service areas?

The Heat & Air Conditioning, Plumbing, and Heating Fuel departments service most areas of Bucks and Montgomery counties in Pennsylvania. Please call 215.799.2019 to check if your address is within our service area.

How long does a heating or air conditioning system tune-up take?

Typically, tune-ups for heating and air conditioning systems take approximately 1.5 to 2 hours per system. The length of the tune-up depends on the age and condition of the system(s).

What is inspected during a heating or cooling tune-up?

Review our detailed Heating and Air Conditioning Tune-Up Checklists here for more information.

What is included in your service plans?

All service plans include your annual tune-up, discounts off of any service repairs, waived service fees during regular business hours, reduced service fees after-hours and priority service. We also offer a-la-carte options for individual systems, as well as our popular Complete Service Plan.

For oil-fueled/fired systems, we offer affordable and competitive contracts when you purchase your heating fuel with us. These contracts include the same benefits as a service plan. For more information, please call 215.799.2019.

Are water tests free?

If you are concerned with the quality of your water in your home, we offer free water tests to help you decide if you’re in need of any water treatment. Our water tests include testing for hardness, dissolved solids (ppm, parts per million), iron content, chlorine content and pH range levels. Our plumbers will review your water test results with you on-site, and give you recommendations to suit your needs.

They showed me everything and were super helpful and friendly.

September 28, 2021

Thank you very much Rhonda! I used the cover pump, as you suggested, to be safe until Bill & Joe arrived. They showed me everything and were super helpful and friendly. You ladies in the office and the guys you send out are always awesome. It’s a pleasure to work with such nice people! Have a great winter season!

Karen B.

I would strongly recommend Moyer for my friends and family.

August 17, 2021

I was referred to Moyer by a long time friend who had used them and was very satisfied. I called Mike T 3 years ago to get a quote on converting my oil heat and hot water to gas and he came down made some recommendations and left. He was very friendly, professional and knowledgeable. I told Mike that I was not ready to buy now but when I was ready, he would be first on my list to call. He made a few reasonable follow up calls but basically left me alone. 3 years later I was ready, I called Mike and we started up again. He came down and re-quoted and interestingly, the price was almost identical. A few weeks later I gave him the go ahead and we got the ball rolling. He told me to call PECO and that they would take 4-6 weeks to come out to do the gas hook up. After PECO arrived several weeks later, I called Mike and let him know. Art then scheduled the time for the guys to come and install the system. The guys showed up on time and each of them introduced themselves to me. I am naturally a skeptical person and I am leery about having strangers in my house for 3 days so I decided to work from home at least the first day. After seeing how professional they were, I let them have unfettered access to my house without me being there. The completely covered the basement floor with drop cloths and had all their tools laid out in a neat and orderly fashion. I checked in on them a few times and they seemed to get along with each other well. They didn’t smoke or curse in my house. They were true professionals. On the second and third day, they called me to tell me they were finished. With the exception of 2 new pieces of equipment in my basement, you would never know they were there.

I would strongly recommend Moyer for my friends and family. They live the saying I used to have hanging on my office wall ” A referral is sending someone you know and trust to someone you know and love”.

Jeffrey P.

"They came out and removed my wasp nest fast."

February 18, 2023

“They came out and removed my wasp nest fast. I will definitely use them again when/if the bees come back. Perfect contact less work from beginning to end!”

Sonia G.